Privacy Policy
Last updated: May 18, 2026
At Shyam Gifts, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it.
Shyam Gifts (“we”, “our”, or “us”) operates the website located at this domain. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our services.
Information We Collect
Information You Provide
- Name, email address, phone number, and delivery address when you create an account or place an order
- Payment information processed securely through our payment gateway (we do not store card details)
- Communication content when you contact us via email, WhatsApp, phone, or our support ticket system
Information Collected Automatically
- IP address and basic request logs (recorded by our web server as part of standard operations)
- Authentication session data via secure cookies to keep you logged in
- Cart items stored in your browser's localStorage for convenience
- Device information (device type, browser, and operating system) derived from your browser's user-agent string, and the referring website address, for first-party site analytics
How We Use Your Information
- Process and fulfill your orders, including payment processing and delivery
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your inquiries, support requests, and feedback
- Improve our website, products, and customer experience
- Understand how visitors find and navigate our website through first-party analytics to improve our content and user experience
- Prevent fraud and ensure the security of our platform
- Comply with applicable legal obligations
Data Sharing & Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Payment Processors: Your payment information is handled securely by our payment gateway provider (e.g., Razorpay). We do not store your credit/debit card details.
- Delivery Partners: Your name, phone number, and delivery address are shared with our delivery partners solely for the purpose of fulfilling your order.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
- Service Providers: We use third-party services (hosting, payment processing, email delivery via Resend) that process data on our behalf. We do not use third-party analytics services.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure authentication and access controls
- Regular security audits and updates
- Secure payment processing through Razorpay (we do not store card details)
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal obligations
- Opt-out: Unsubscribe from marketing communications at any time
- Portability: Request transfer of your data in a machine-readable format
To exercise any of these rights, please contact us using the details provided below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.
Order and transaction data is retained for as long as necessary to fulfill our business and legal obligations. Account information is retained until you request deletion or close your account, subject to our legal obligations.
Cookies & Local Storage
Our website uses essential cookies for authentication and localStorage to store your cart items locally in your browser. We also use localStorage to store an anonymous identifier and send first-party analytics data (device type, browser, operating system, and referrer) to our own server. This data is aggregated for traffic analysis, is not used for advertising, and is automatically deleted after 90 days. We do not use third-party analytics services. For more details, please review our Cookie Policy.
You can control cookies and localStorage through your browser settings. Disabling them may affect your ability to log in or use the shopping cart.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new “Last updated” date. We encourage you to review this policy periodically.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:
Shyam Gifts
Shyam Gifts, Near Apna Ghar Ashram, GariKhana
Purulia - 723101, West Bengal
Email: shyamgiftspurulia@gmail.com
Phone: 076020 39822
The Grievance Officer shall acknowledge receipt of any consumer complaint within 48 hours and redress the complaint within 30 days from the date of receipt.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: